To ensure that your store is ready for paperless electronic prescriptions, you will need the following:
- Be connected to eRX or Medisecure
- Be connected to My Health Record (HI Services)
- Have a 2D Barcode Scanner
Please find our paperless electronic prescriptions checklist as a quick guide.
eRX or Medisecure
eRX & Medisecure are the two Prescription Exchange Services (PES) or Prescription Delivery Services (PDS) available in Australia. In order to retrieve electronic prescriptions, you will need to be connected to a PES/PDS.
You do not need to be registered with both services. eRX and Medisecure are interoperable and therefore you can scan any barcode from either PES and download the prescription.
My Health Record (MyHR)
Electronic prescriptions require information like HPI-O, HPII and IHIs that are normally accessible if you are connected to MyHR. You will need a NASH PKI certificate to connect to MyHR with Z Dispense.
How do I know if I am connected to MyHR?
If you are connected to MyHR, you should see a "MyHR: OK" status on the top right of Z Dispense:
You should also see a MyHR icon next to a patient's name if you are connected to MyHR. It will look something like OR .
What do I need to do to get connected?
This fact sheet from the Australian Digital Health Agency helps summarise the process.
If you have any questions on a particular process, please contact the following support lines:
- PRODA: 1800 700 199 (Mon – Fri 8am to 5pm AWST)
- HPOS: 13 21 50 (Mon – Fri 8am to 5pm AWST)
- Certificates: 1800 700 199 (Mon – Fri 8am to 5pm AEST)
- My Health Record Help Line: 1800 723 471 (24 hours, 7 days a week)
You will need a NASH PKI certificate to connect to MyHR with Z Dispense. To obtain your NASH Cerfiticate, you will need to be registered to PRODA.
❌ I'm not registered for PRODA
If you haven't yet registered for a PRODA account, you can register an account here.
✔️ I'm registered for PRODA
If you have registered for a PRODA account, the next steps are to ensure that you apply for a HPI-O by registering a seed or network organization in the HI Service. Then you should be able to register to access My Health Record to request your NASH Certificate.
I have my NASH Certificate
Once you have obtained your NASH Certificate, please contact Z Support to install the certificate on your workstations.
2D Barcode Scanner
It is recommended to use a 2D barcode scanner to scan electronic prescriptions as they support scanning QR codes that are commonly used for electronic prescriptions. Please also check our minimum hardware requirements page for more information.
Please check if your existing barcode scanners are 1D or 2D. You can do this by Googling the Brand and Model of your barcode scanner or double checking with your hardware support.
If you require a 2D scanner, these are the 2 models that we recommend:
- Motorola DS9208
- NewLand FR4080