What has happened?

Microsoft have updated their authentication process which currently prevents Microsoft users from sending emails via Z Software.

Currently, if you attempt to send an email via the Z programs, you will receive either one of these prompts:

How do I check if I'll be affected?

If you are currently using a Microsoft email (e.g. Outlook or Hotmail), you most likely will be affected by this change.

To check what email you currently are using to send emails within Z Software:

1. Go to Z Office > Settings > Store Settings
2. Go to the Communication tab
3. Check your Outgoing Mail Server (SMTP) and/or Username:
   

If you are using an email ending in: outlook.com, outlook.com.au, hotmail.com OR your Outgoing Mail Server (SMTP) contains "outlook", you most likely will be affected by this Microsoft update.

What do I need to do?

We are working on updating our Z programs to use the new authentication method. In the meantime, if you need to send through emails or statements through Z programs, we recommend you using an alternative email provider like Gmail etc.

For further information, we'll recommend the following articles to help you:

• Updating your Email Settings
• Enabling Less Secure Apps for Gmail