When adding scripts to the StoreQ, you notice a Z API Offline message:

When you try and scan scripts, a No Z Api connection error will also appear:
You cannot search for patients or scan in electronic prescriptions as ZAPI is currently offline. Please check the service is running on your server.

This generally indicates that your Z API service has stopped running. This can affect StoreQ functionality and your access to Active Script List.

To check and restart the Z API service:

1. Go to your server computer. If you have trouble finding your server computer, please refer to our guide How to Find My Server Computer?
2. Press the Windows button on the bottom left and search for Services or Services.msc:
   
3. Open Services and find the Z API service:
   
   
4. Highlight the service and press Start on the left panel to start the service again:
   
5. After it has started, the Status will change to Running:
   
   
6. You can restart your Z Dispense to refresh the change.

If the Z API Service fails to restart or if the Z API Offline message still displays after being restarted, please contact Z Support for further assistance