You can create loyalty clubs in Z Office that give customers points that can be used to redeem in-store credit or vouchers, or give club customers special discounts.
Setting up a club that gives in-store credit or club dollars
If you would like your club members to convert their club points into in-store credit right away:
- Go to Z Office > Other > Clubs > Manage Clubs > Create New Club
- Give the club a name
- Make sure the 'Mode' is set to 'Club Dollars'
- Set a 'Point Value'. For every dollar the customer spends they should get one point. This setting determines what each point is worth i.e. if you set this value to 0.05, each point is worth $0.05
- Set some rules for your club e.g. you may want to exclude items on promo
- Press the 'Add' button to add products to the club e.g. FOS Stock or a particular department or stock group
Setting up a club that gives store vouchers
If you would like your club members to build up points and receive a voucher when they reach a certain number of points:
- Go to Z Office > Other > Clubs > Manage Clubs > Create New Club
- Give the club a name
- Make sure the 'Mode' is set to 'Club Voucher'
- Set a 'Points Req'. For every dollar the customer spends they should get one point. This setting determines how many points the customer needs to receive a voucher
- Set a 'Voucher Value'
- Set an 'Exp Term (months)'. This determines how long the customer has to use the voucher before it expires
- Set some rules for your club e.g. you may want to exclude items on promo
- Press the 'Add' button to add products to the club e.g. FOS Stock or a particular department or stock group
Setting up a club that gives special discounts
If you would like your club members to receive special discounts:
- Go to Z Office > Other > Clubs > Manage Clubs
- Add or edit a club
- In the Advanced Details tab, add a 'Default Discount Structure'
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