The SMS feature is an optional module available to stores who have signed up for our SMS service. You can only send Bulk SMS if you have both sending AND receiving enabled.
Please contact us if you are interested in this feature and would like to find out more.
Please contact us if you are interested in this feature and would like to find out more.
You can send bulk SMS within Z Dispense and Office through the Communication Tool.
To send a bulk SMS to customer(s):
- Go to the Customer Communications tool either through Z Dispense > SMS > Bulk SMS OR Z Office > Customers > Communications
- Select Type SMS
- Select Add and search for the customer(s)
- Once you have selected customers, they’ll appear in the Customers panel:
From here:
A. Document Template
In this section, you can type your SMS message and load any previous SMS document templates as well.
There is also an Add Unsubscribe button that adds an unsubscribe message to be sent to customers.
Due to the Spam Act 2003, customers need to be provided the option to message to unsubscribe or ‘opt out’. At this point in time, you will need to manage customer opt-in/out options manually.B. Send Promo Email and Send Promo SMS columns
We have reworked the ‘Send Advertising’ option in the Customer Profile to be split into Send Promotional Email and Send Promotional options. This will allow you to flag customers as ‘Subscribed’ to the service. If these are not enabled, they will not receive any bulk email or SMS.
C. Enable Send Email and Enable Send SMS
These buttons tie with the above options and allow you to quickly bulk edit customer profiles to be able to receive emails and/or SMS. - Once you are ready to send the SMS, press Send.
- If you have any customers selected in the list that don’t have ‘Send Promo SMS’ enabled (as mentioned in Step 4B & C), you will receive this prompt:
If you select Yes, we will automatically enable Send Promo SMS for those customers.
If you select No, those customers will not receive the SMS. - After your selection, the confirmation window will appear:
- Press Yes to continue.
- Z Office will attempt to send off the SMS. Once completed, you will receive a confirmation prompt:
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