You can set the email subject and message/body when sending out statements, giving you better control on the messages send out to customers. This is achieved by applying a template when generating the statements to be emailed out:

Creating a New Debtor Statement Email Template

To edit the template of the emails being sent out:

1. Go to Z Office > Tools > Document Templates > Create New
   
   
2. Give the template a unique name:
   
   
3. Add you required email subject - you can use the customer tags to personalise the email for each individual patient e.g. 'Pharmacy Debtor Statement for [CUST:firstName] [CUST:surname] [CUST:accountNo]': 
   
   
4. Add an email body - customer tags can also be used here in a similar way:
   
   
5. Press Save

Applying a New Debtor Statement Email Template

To apply the template to the emails being sent out:

1. Go to Z Office > Customers > Print Debtor Statements:
   
2. Apply the usual settings you would use to generate your statements.
3. Select the template you have created previously:
   
4. Proceed to Email statements
5. You can check how you email will look by selecting a customer and using the Preview Email button to see if your template has been applied correctly:
   
6. Press Continue to email the statements.