Withdraw a script from being submitted in the claim period until it is manually resubmitted or resent, which will resend the script back into the claim period.

To Place a Script on Hold

1. Go to Z Dispense > Search for the patient you wish to hold their scripts
2. In the Script History window, select the script you wish to place on hold and either use the keyboard shortcut 'CTRL+H' OR right click and select 'Hold Script'
   
    
3. Depending on your workstation confirmation popup settings, the system will prompt:
   
   
4. Click on Yes to proceed
5. The script will now be on hold from the claim. There will be a "pause" icon next to the script to indicate that the script is currently on hold.
   
   

For Barney Layout Users

For users that are using the Barney Layout, you can also hold the script in the keyboard shortcut screen after dispensing or double clicking onto the script in the Script History:

In this keyboard shortcut screen, either press on the Hold Script button or use the keyboard shortcut 'H' to hold the script.

To Reclaim a Script

1. Go to Z Dispense > Search for the patient you wish to reclaim their scripts
2. In the Script History window, select the script you wish to reclaim and either use the keyboard shortcut 'CTRL+M' OR right click and select 'Reclaim/Reserialise Script'
   
   
   
   
3. Depending on your workstation confirmation popup settings, the system will prompt:
   
   

   

4. Click on Yes to proceed
5. Z Dispense will reclaim the script and assign the script a new Serial No in the current claim. It will also prompt if you would like to print a new label to stick on the medication box/new claiming stickers on the box:
   
   

For Barney Layout Users

For users that are using the Barney Layout, you can also reclaim the script in the keyboard shortcut screen after dispensing or double clicking onto the script in the Script History:

In this keyboard shortcut screen, either press on the Reclaim Script button or use the keyboard shortcut 'M' to hold the script.

Script on Hold/Deleted Report

To generate a report of all the script that are on hold or held:

1. Go to Z Dispense > Claims > Reports > Deleted/Holdings Report
   
   
2. There will be 2 Reports that you can generate. A Detailed report or Summary.
   
   The Detailed report will show the Status, Serial No, Script No, Date, Product Name and Patient:
   
   
   
   The Summary report will just show a list of Serial Numbers:
   
   
3. Select which report type you wish to generate (Detailed or Summary). For either report, the system will prompt to select the claim number and if you would like Deleted Script, Holding Scripts (i.e. Scripts on Hold) or Both:
   
   
4. Press OK to generate the report