If you eRX is not working or coming up with a red cross, please follow the troubleshooting steps below.

Check the eRX Service is running

1. eRX is normally installed on your server computer so go to your server computer
2. Search for "Services" in the Windows Search:
   
   
   
   Alternatively if you are using a different Windows version or don't have the search, please check out this article for other methods to bring up the services.
3. eRX generally has 2-3 services that need to be running for eRX to work:
   
   
   
   The status on all 3 services needs to say Started.
   
   If the status isn't Started, click onto the Service and on the left panel, press 'Start the service'.
   
   
4. Windows should attempt to enable the server:
   
   
5. The Status should say 'Started'