We're aware that there is currently a few issues from our latest update with orders. Our team are working on fixing these issues as soon as possible. Thank you for your patience.

Out of Stock Lines filling in Received Qty

Status: Rolling Out Fix - Currently rolling out the update to stores on Z Office v1.4.169 (Last Updated: 29/01/24)

Some stores may have noticed that the Out of Stocks lines are filling in a Qty. This ONLY occurs if you view the invoice in the Manage Order Invoices page.

We recommend changing these filled received qty lines back to 0 or completely removing these lines to not affect your SOH.

Duplicated/Multiple Lines with Rec Qty = 0

Status: Fixed - Update has been rolled out to all stores (Last Updated: 13/12/23)

We are aware that some PharmX orders have duplicate/multiple lines of the same stock card with the Rec Qty = 0. We are investigating this issue with PharmX.

This will not affect any of your stock on hand, invoice values etc. and you can receive in the order without any issue.

PharmX Error Message: Mandatory field 'Barcode' missing or invalid / Mandatory field 'EAN' missing or invalid when sending orders

Note: This is not a bug but a known issue. PharmX has made some changes for more validation on the stock information coming through on their end.

If you get these error messages when sending an order, there is most likely stock card(s) on the order that don't have a barcode/APN. You will need to check through the stock cards and either add the barcode onto the stock card or remove the stock card and order it directly through the portal.