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Transitioning from Medisecure to eRX

By September 30th, 2023, all pharmacies using Medisecure as their prescription delivery service will need to transition to eRX. 

The Department of Health and Aged Care has awarded a four-year contract for the National Electronic Prescription Delivery Service (PDS) exclusively to eRx Script Exchange, effective after September 30th, 2023. The deadline has been extended from July 1st, 2023.

What do I need to do?

If you are using Medisecure and haven't already, you will need to register with eRX as soon as possible in preparation for the transition.

Which Prescription Delivery Service am I currently using?

To check which prescription delivery service you're using, go to Z Dispense and check on the top right corner:

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You are using Medisecure as your Prescription Delivery Service. You will need to transition to eRX. Please follow the steps below to begin the transition process.

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You are using eRX as your Prescription Delivery Service. You are already on the National Electronic Prescription Delivery Service and therefore don't need to do anything.

How do I register for eRX?

If you have previously registered for eRX in the past but now are using Medisecure, you will still need to register to eRX again.

To register for eRX:

  1. Go to their registration page here
  2. Select Option 1 - This is a new registration (the pharmacy has not had eRx installed previously)
  3. If this option doesn't work, you may have already registered for eRX in the past, so you will need to select Option 3 - This is a re-registration because the pharmacy has already been using eRx and has kept the same approval number but changed dispense software vendors

  4. Fill in the form
  5. Upon completion, this will send the required details to eRX for confirmation and setup
  6. eRX will process your registration and send us the details required to finalise your transition 
If you have any issues with the registration process with eRX, please call or email the eRX support team:

When can I expect to be transitioned?

Once you have registered with eRx, the transition will happen automatically by September 30th, 2023. If there are any issues, the Z Software Support Team will reach to your pharmacy directly.

Once you have been transitioned, the top-right corner status section in Z Dispense will change from MDS to eRx:

After the transition, you may not be able to immediately access Active Script List (ASL) as eRX will need to process this separately. We are working closely with the eRX Support Team to ensure a seamless transition.

What is happening with the electronic prescription fees (EPF)?

The 15-cent electronic prescription fee (EPF) paid to pharmacies via the Community Pharmacy Agreement will end on 30 June 2023. The ending of the EPF will maintain a cost-neutral arrangement for pharmacies as they will no longer be charged a 15c fee for eligible prescriptions by the Prescription Delivery Services.

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